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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maricella Rodriguez

May 6, 2024

1  out of  5 rating by Maricella Rodriguez
"I made a claim for wind damage on a 2022 Nissan Pro4X 2 months ago. Chipped windshield, front grille, broke front camera, chipped paint deeply, ripped up the hood visor, etc. We had the option to get an estimate in network or out of network. I chose out of network because the one that was in network was booked 2+ months out. The out of network got us in within 1-2 weeks. They took 60+ photos and sent me the estimate. I submitted everything to State Farm. They did not like the estimate, so they sent an adjuster back to the place we took it, so he could view the truck with them. State Farm denied our claim and said that it was everyday wear/tear. I drive 4 miles 1 way to my job from my home and 4 miles back. This is all in town. I have not received 1 call since February about my claim. I've had to call every single time. My husband called today and said they needed to do something because there is no way it is wear and tear on a 2022 vehicle. I talked to Cynthia and she said to take it to their preferred repair shop. I asked her if I can take it out of network because I knew they were going to try to low ball us again. She said yes but it would probably get denied again. I asked if I took it to their preferred repair shop for a 2nd opinion, if they had to repair it and she said yes. So, we have the option to choose out of network but at the same time we don't have the option to choose out of network. This is the worst insurance I have ever had. I have 4 vehicles with them and I will definitely be looking for insurance elsewhere, even if I have to pay more."
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Betheny Nolte

May 2, 2024

5  out of  5 rating by Betheny Nolte
"They are always very helpful and always trying to do the best for the customer."
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Priscilla Antone

April 25, 2024

5  out of  5 rating by Priscilla Antone
"The best!! Call Alicia. She will walk you through everything and explain all the good benefits and everything let you know about things you dont even think about!!"
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Phillip Innes

April 10, 2024

5  out of  5 rating by Phillip Innes
"We recently moved to Amarillo from Aurora CO. Jeff helped us to switch from our previous insurance company to State Farm and was willing to stay after hours so that we could meet after I got off of work. He was able to find us affordable insurance for our automobiles and home at a lesser amount than what we were paying."
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Beth Hodges

April 3, 2024

5  out of  5 rating by Beth Hodges
"I have had very little experience as have had no claims but I do find Jeff always helpful and willing to give suggestions that might be of interest to me. The office is very professional and helpful also."
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March 9, 2024

5  out of  5 rating by K B
"Stuart is always so kind and helpful. Everyone is very nice in the office! They always take care of business."
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Kaeleigh Szafranski

March 2, 2024

5  out of  5 rating by Kaeleigh Szafranski
"I had the pleasure of working with Jeff Gilbert and his exceptional team, and I couldn't be more impressed. Jeff went above and beyond to ensure that I fully understood my insurance policies, taking the time to meet with me in person and patiently going over every detail. Not only did he provide clarity and reassurance, but he also found a discount for me that I didn’t even realize I qualified for! Jeff's dedication to his clients is truly remarkable, and I wholeheartedly recommend him and his team to anyone in need of top-notch services. Thank you, Jeff, for your kindness, expertise, and outstanding service!"
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Daniel rawson

February 22, 2024

5  out of  5 rating by Daniel rawson
"Great service very professional and I was treated like a person not a number. I got great insurance for an amazing price"
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Abbott Law Office

January 30, 2024

5  out of  5 rating by Abbott Law Office
"FAST FAST FAST FAST resolution to my claim. Jeff jumped on it as soon as I let him know. His clerk, Cinthia, was able to answer all of my questions and helped me get the matter resolved. Jeff Gilbert is a great choice for insurance!"
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otef hernandez

January 30, 2024

5  out of  5 rating by otef hernandez
"Muy bien servicio"
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Clementina Davis

January 29, 2024

5  out of  5 rating by Clementina Davis
"I like doing business with Jeff Gilbert-State Farm. He explained why our home owners insurance was going through the roof. I couldn’t understand why that was, we have not even submitted a claim. Cinthia recommended Jeff-State Farm to us. Cinthia is a great friend and I trust her completely and besides she is also a sharp business lady."
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Digger Warren

January 21, 2024

5  out of  5 rating by Digger Warren
"Prompt courteous service from beginning to end"
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Jordan Walls

December 26, 2023

5  out of  5 rating by Jordan Walls
"I’m happy with all of my experiences I’ve had with Jeff Gilbert’s branch of State Farm in Amarillo."
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Vicky Vorasane

October 13, 2023

5  out of  5 rating by Vicky Vorasane
"Cinthia was amazing! She made everything so easy! So grateful for all her help!"
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Bryan Tackett

October 2, 2023

5  out of  5 rating by Bryan Tackett
"Jeff is very intentional on how he serves his policyholders. Jeff is professional in every way."
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Jack Breitling

September 27, 2023

5  out of  5 rating by Jack Breitling
"State Farm has the most user friendly system for filing claims I have ever used or heard of. They also keep you updated on the progress of your claim. They arranged for a rental car for me. All I had to do was pick up the rental car. Each event in processing your claim is documented on State Farm app. That eliminates a lot of worry and questions. I very much appreciate how State Farm deals with their clients. When I had questions Jeff Gilbert or the claims manager was easy to reach by phone and could always answer any questions. Thank you Jeff Gilbert and State Farm!"
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Shawna Williams

July 5, 2023

5  out of  5 rating by Shawna Williams
"Great place friendly people"
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Paul Bourquin

May 28, 2023

5  out of  5 rating by Paul Bourquin
"Jeff and his team are very knowledgeable and attentive to your needs."
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Terry Sparks

April 24, 2023

5  out of  5 rating by Terry Sparks
"Jeff and his staff have been nothing but professional taking care of my insurance needs for nearly 10 years. They are always accessible and ready for all of my problems."
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Chase Rain

February 3, 2023

5  out of  5 rating by Chase Rain
"Stewart got us an amazing deal"
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Jazmin Carlos

October 13, 2021

4  out of  5 rating by Jazmin Carlos
"Love this guy. Makes me feel equal as every person in the world should be able to be 👏🏾🤌🏾🙏🏽🤷🏽‍♀️🧿"
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Cinthia Mapula

September 25, 2021

5  out of  5 rating by Cinthia Mapula
"Very knowledgeable!"
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Harley Day

May 5, 2021

5  out of  5 rating by Harley Day
"Phenomenal insurance agent. Couldn't imagine having anyone else."
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Chloe McCall

June 26, 2020

5  out of  5 rating by Chloe McCall
"This Man knows his stuff! Please give him a call if you are shopping for insurance. The depth of their coverage is amazing and they can easily explain what you are having covered and how to protect yourself the best. Thank you Mr. Gilbert for your passion in protecting others!"