State Farm® Insurance Agent Jeff Gilbert

"Bryan has always been helpful when I need to call and make a payment. I dealt with Cynthia this time. She was rude and very impatient. Did not want to look up any thing on my account. Unprofessional to say the least. But I do appreciate you all having Bryan there. Awesome person to have on your team. I would suggest Cynthia to follow in his path."

"Jonathan was very helpful and thorough"

"I recently had a car that was caught up in the Canyon hail storm. I wasn't sure what to do and I called my State Farm Agent, Mr Jeff Gilbert. I spoke to the great ladies that work in his office and they and the State Farm Claim Team took me through the process. I appreciate everything they did for me and they made the process so easy and no stress on me. They are great and I would recommend State Farm and Mr. Gilbert to everyone. The ladies in the office are the best!!!!"

"Jeff Gilbert and his team are outstanding at what they do. Jeff is so quick to respond and he is kind."

"The BEST agent I have ever had. They are prompt and reliable and help you save as much money on your policies as possible. I wouldn't go to anyone else!"

"Jeff Gilbert is phenomenal. He is responsive and endlessly patient with my kids who are branching out to obtain their own car insurance with the purchase of their vehicles (yay me!)! THANK YOU JEFF!"

"We have used this guy for several years and have had nothing but slow response times, non caring standoffish approach to our needs. First is thier State Farm corporate sending out the insurance cards, only can purchase 6 months at a time and he is never available to answer the phone on at least six occasions I can remember.
However the biggest faults of the lack of organization in the admin section. Many times we have had mistakes on the coverage we requested verses having different due dates on our pile of insured items.( House, three cars, skidsteer, CanAm buggy).
Normally I wouldn’t have bothered with any review, however last week my pickup was hit hard and I had to take it directly to the body shop because my rear axle was bent. ( Now I’m basically 1st class walking. ) I filed my State Farm claim and only a whole week later a rep finally called me after I finally cancelled the claim . Yes I had found that the other person had Farmers insurance and they reacted quickly with a rental immediately and sent an adjuster to the body shop.
My State Farm agent Jeff Gilbert never did squat for me nor did he even call me for a reach around on things. When I can find a new insurance company and agent I’m closing all my State Farm accounts here real soon."

"Jeff Gilbert has taken care of my family's insurance needs for over 20 years. He goes above and beyond for his clients!"

"Was with State Farm previous location and Wayne made the transition from state to state very smooth and seamlessly. No matter who we talked with during the move, the office was very helpful and customer oriented."

"This agency has always been great to us. Very appreciative of it all ."

"Very satisfied. Friendly and saved me $$$."

"Wayne did an excellent job switching me and a few friends on mine."

"Jeff is very responsive and does a great job for us!"

"Jeff is very intentional on how he serves his policyholders. Jeff is professional in every way. And just a great person"

"Jeff has taken such good care of our family going above and beyond when we have needed something. His entire office is so friendly and helpful!! We are very thankful for all he does for us!! Hail storms, life insurance, you name it, he’s got you covered !"

"Jeff and staff are amazing, wonderful people and great rates!"

"Easy seamless quote, purchase, and switch process. Very pleased."

"I made a claim for wind damage on a 2022 Nissan Pro4X 2 months ago. Chipped windshield, front grille, broke front camera, chipped paint deeply, ripped up the hood visor, etc. We had the option to get an estimate in network or out of network. I chose out of network because the one that was in network was booked 2+ months out. The out of network got us in within 1-2 weeks. They took 60+ photos and sent me the estimate. I submitted everything to State Farm. They did not like the estimate, so they sent an adjuster back to the place we took it, so he could view the truck with them. State Farm denied our claim and said that it was everyday wear/tear. I drive 4 miles 1 way to my job from my home and 4 miles back. This is all in town. I have not received 1 call since February about my claim. I've had to call every single time. My husband called today and said they needed to do something because there is no way it is wear and tear on a 2022 vehicle. I talked to Cynthia and she said to take it to their preferred repair shop. I asked her if I can take it out of network because I knew they were going to try to low ball us again. She said yes but it would probably get denied again. I asked if I took it to their preferred repair shop for a 2nd opinion, if they had to repair it and she said yes. So, we have the option to choose out of network but at the same time we don't have the option to choose out of network. This is the worst insurance I have ever had. I have 4 vehicles with them and I will definitely be looking for insurance elsewhere, even if I have to pay more."

"They are always very helpful and always trying to do the best for the customer."

"The best!! Call Alicia. She will walk you through everything and explain all the good benefits and everything let you know about things you dont even think about!!"

"We recently moved to Amarillo from Aurora CO. Jeff helped us to switch from our previous insurance company to State Farm and was willing to stay after hours so that we could meet after I got off of work. He was able to find us affordable insurance for our automobiles and home at a lesser amount than what we were paying."

"I have had very little experience as have had no claims but I do find Jeff always helpful and willing to give suggestions that might be of interest to me. The office is very professional and helpful also."

"Stuart is always so kind and helpful. Everyone is very nice in the office! They always take care of business."

"I had the pleasure of working with Jeff Gilbert and his exceptional team, and I couldn't be more impressed. Jeff went above and beyond to ensure that I fully understood my insurance policies, taking the time to meet with me in person and patiently going over every detail. Not only did he provide clarity and reassurance, but he also found a discount for me that I didn’t even realize I qualified for! Jeff's dedication to his clients is truly remarkable, and I wholeheartedly recommend him and his team to anyone in need of top-notch services. Thank you, Jeff, for your kindness, expertise, and outstanding service!"

"Great service very professional and I was treated like a person not a number. I got great insurance for an amazing price"